Shipping policy

Thank you for shopping with The Serene Co.

Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time
Delivery typically takes:

• Metro Manila: 1–3 business days
• Provincial areas: 3–7 business days

Please note that delivery times may vary depending on courier delays or unforeseen circumstances.

Shipping Fees
Shipping fees are calculated at checkout based on your location and selected courier.

Courier
We use trusted couriers such as J&T Express, LBC, or other available logistics partners.

Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.

Delays
The Serene Co. is not responsible for delays caused by couriers, weather conditions, or other external factors.

Incorrect Address
Please ensure that your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.